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Patch’s Poll: Has CL&P Improved its Image and Performance Since Tropical Storm Irene?

The utility company faced criticism for its response to last year’s storm, due to the length of time it took to get the power back on.

Areas of Connecticut went without power for more than a week after Tropical Storm Irene made landfall here on Aug 28, 2011.

Over 700,000 Connecticut Light & Power customers lost electricity following the storm, a record number at the time that was bested just a few months later by the freak October snowstorm.

Initially, residents listened as CL&P President Jeffrey Butler explained the difficulty the utility company faced with the high number of outages and the fact that it would take time to restore everyone to full capacity.

But as the days went on, state residents and elected officials became restless, and Butler became a target of criticism for the company’s handling of the restoration efforts. This extended into October when, after the snowstorm hit, CL&P found itself in the same predicament as with Irene.

But in the year since, Butler has resigned as president of CL&P, and the power company has implemented new initiatives such as a division that’s focused on getting power restored in a timely manner following a storm, the New Haven Register reports.

The company also donated $30 million to the state as a fund for those who dealt with long power outages following Irene and the October storm.

And, as noted in the Register article, CL&P spokesman Mitch Gross has had practice with smaller storms and outages this summer so it’s prepared for the next event.

What are your thoughts? Do you think CL&P improved its image and performance since Tropical Storm Irene? Take our poll and share your thoughts in the comments.

Edie August 27, 2012 at 03:40 PM
I feel it was also the state of CT that was not prepared not just CL&P. The state along with the Towns and all the Utility Companies should have had a plan inplace before this storm even happened. It's to easy to point the finger at one person and not include everyone else. Even those of us who might have trees that got in the way of clean up. Did CL&P make mistakes? Yes they did but I also put the blame on the state and each individual town not having a plan. How was one utility company to do it all if No One seemed to have a plan?
carl slicer August 28, 2012 at 03:08 AM
So has the Conn legislature reversed the Tree trimming program? Years ago it was the power co that made the decision on trimming trees daily that endanger power service to a community or feeder line. Then the state law was changed to the Property owner must allow the tree trimmed. That law needs to be put back in the hands of the power company. See the problem today, solve the problem today. Carl Slicer
Catherine & Dennis August 28, 2012 at 11:39 PM
I agree with Edie. The Governor up there every day placing the blame solely on the utility companies. How long before the National Guard was called out to help? Maybe they were not qualified to reattach lines, but they sure could assist in moving all the trees. In my town the town employees just followed along behind workers from other states sitting in their warm trucks watching those guys from other states that were busting their humps working very hard to clean up all of the debris. It was outrageous to watch and frankly I was embarrassed for CT because of it.

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