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Losing Power

The ongoing CL&P fiasco is a further blow to America’s image as a world economic superpower.

Growing up in India, power cuts were as common as sneezes.

While holidaying in the summer at my grandmother’s house, I made an amusing sight for others as I discovered new ways to cool myself when the power was off. Imagine a 5-year-old running at breakneck speed from one end of the room to the other yelling “breeze, breeze,” as the air around stirred and hit her face! My grandma would laughingly say that someone like me should be in America, a land where power cuts are as unthinkable as, say, aliens landing. Or so she had heard.

Even today, one of the common comments I hear when I visit family and friends in India is about America’s efficiency in creating and sustaining an advanced infrastructure, something that India is struggling to emulate. But last week’s CL&P fiasco, which left a good majority of the people in the state without power, made the U.S.A. look more like an Indian village. 

More than the downed trees and power lines that blocked access for emergency workers to reach people’s homes, what’s stunning is CL&P’s lackadaisical responses to the media and elected officials. In India, people call it a “chalta hai” attitude, which works like this: No power? Oh well, what can you do? It is what it is.

But since when was accountability not a part of the American story? We’re talking about an economy that was built on the foundations of cutting-edge innovation and business processes. America is not known for tolerating incompetence and entertaining excuses.

In a world where the U.S. is struggling to retain its position as an economic powerhouse, the image of people — especially the elderly — freezing under piles of blankets to stay warm in their houses is incongruous and ridiculous. That people have to do their laundry and take a hot shower at neighbors' homes is simply not the America we should settle for. And all this for nearly 10 full days!

We are known for our ability to anticipate, not just respond. Our technology processes are sophisticated enough to plan for and execute smart solutions during crisis.

Electricity rates in Connecticut are among the highest in the nation. Have the power company’s profits climbed at the expense of its ability to service customers at such times? I don’t think we should rest until we get to the bottom of this.

Sujata Srinivasan November 9, 2011 at 01:56 pm
Thanks for your comments, Hope. Absolutely, our communities are being wonderfully supportive of each other. So many people have struggled to keep warm, and it's been especially difficult for the elderly.
Sujata Srinivasan November 9, 2011 at 01:57 pm
Thanks for sharing your perspective Michael Ziemba.
Sujata Srinivasan November 9, 2011 at 01:58 pm
John Geist, I agree. People too, on their part, need to be prepared.
Robert Hepler November 9, 2011 at 02:26 pm
Don't believe everything you read about the Jet Blue incident.
Robert Hepler November 9, 2011 at 02:28 pm
You may be surprised that Connecticut has almost 1 million more people than Arkansas. Just saying.
Maria Giannuzzi November 9, 2011 at 02:35 pm
My comment is based on a transcript of the radio transmissions from the Jet Blue pilot to Bradley officials that was published online. One of the passengers was a paraplegic. If you have different information, then please post it here.
meowkats4 November 9, 2011 at 02:54 pm
This country was built on the Strong and the Prepared! However, they did not hide and reap the benefits, they went out and helped the weak, sick, and those that fell on "hardtimes". Farmers helped other farmers with crops, raised barnes, women cooked food for the workers and brought meals to the weak and sick. Communities helped one another! We are now a society that forgets- to work together and to help those less fortune when bad times hit. This should be a wake-up call to help each other and share what we know. We need to stop feeling all the time "What's in it for ME!! We are Americans, we should help one another from time to time.
I know for a fact many around Connecticut helped out those that were elderly, sick, and needed a hot meal, a shower and warmth and those that did this feel really good about themselves for helping out!
Robert Hepler November 9, 2011 at 02:55 pm
As with everything in the media, you only get bits and pieces of any event, especially the ones that take place over the course of several hours. I support my earlier assertion that you shoulld not believe everything you read about the incident, and that is all I can say.
d harrington November 9, 2011 at 03:31 pm
Ms. Srinivasan, I think your seeing a broad range of response to what you wrote because in my view it starts out as you as a outsider looking in, and a broad intro about the image of a world power and economics. Then you speak of Connecticut one of the smallest states in the country as giving an image to the world of elderly people freezing. I would see how many read it and are confused as to meaning and focus. At least its causing readers to read it twice to come to there own conclusions.
Sujata Srinivasan November 9, 2011 at 11:39 pm
ruth Pass, once again thanks for your latest comments which throw light on the issue at hand, which is CL&P's response to this storm, and the failure in electricity infrastructure for nearly 10 days in an advanced country. That is the crux of this piece.
Ralph Abrahamson November 10, 2011 at 11:46 am
Sujata, you should be clearer in your presentation. For most of your article, seems you're just America-basing, bringing us down to size just because we lost power in Connecticut. Covering, now, that you were just complaining about CLP like the rest of us is disingenuous.
Sujata Srinivasan November 10, 2011 at 12:51 pm
Ralph Abrahmason, I am not "bashing" our country. To the contrary, because I believe in our country, I have high expectations. Many U.S. corporations are the benchmark for innovation, business processes and customer service worldwide. Their excellence has led to a better quality of life for people in the U.S., which others elsewhere are attempting to emulate. The recent electricity infrastructure failure fell far short of that high mark. By holding companies responsible for their service, we are ensuring that we do not compromise on our expectations.
Maria Giannuzzi November 10, 2011 at 01:06 pm
You make statements that you do not support with any details. So you conveniently cannot be contradicted. An easy out, Mr. Hepler.
Robert Hepler November 10, 2011 at 07:29 pm
You may believe that Maria, but there are facts beyond what you have posted in your message, and since I am not a liberty to disclose certain information, your choice on whether or not to believe me is entirely up to you.
R Eleveld November 10, 2011 at 08:49 pm
@Sujata, I sadly have to say you came out unfortunately to strong, and used some buzz words that were painful to some. I do appreciate and I can understand that you were using your own places of personal reference, and can respect that as a basis to your OPINION (which I emphasize to those not realizing it is an opinion).
R Eleveld November 10, 2011 at 08:51 pm
@ Horner... I think you came out a little harsher than what was meant, or at least I would hope so. This is an opinion of a writer using her personal experiences. You however have every right to say what you want... and that I will defend along with Sujata's right to say what she wants.
Joe Saxton November 10, 2011 at 09:01 pm
When the American Corporation responsible for the power line problem has been thoroughly investigated, we will have more insight. Meanwhile the image of poor people freezing under blankets is a common event for some. Cutting aid to help the elderly or disabled in these economic times, is essentially cutting their power again. Think it was cold in your house without power ? Try doing it for the whole winter.
R Eleveld November 10, 2011 at 09:18 pm
@Rhonda, Goed Middag,
My Uncle buried the telco lines and others lines in the province of Drenthe, The Netherlands. He passed many years ago. He had a successful company and they would dig a hole usually 50cm or so on the side of the road usually, place in the lines, usually over building (larger lines then necessary), and rebuild the pavers or cover up the lines, and move on. Here in CT, I wanted my gas line put in, and I was told that Yankee Gas wanted 7-8K for the job and it would take 3 days because of work rules, etc. My contractor did it in a TOTAL of 4 hours, and had to wait 3 hours for Yankee to actually get the pipe in the ground. That is part of the reason it can't be done. Our soldiers might do it but the unions that run these things hold sway, and would say you are taking our jobs or require them to join the union and so on.
R Eleveld November 10, 2011 at 10:14 pm
You hit the problem with CL&P and with our economy and the people in power. Obama is surrounded by academics (PhD's) with no experience in running much of anything other than their mouths.
R Eleveld November 10, 2011 at 10:23 pm
Yes that is Ozark, non union, let's get the job done attitude... Vs well whatever. Some of our line people worked very hard and did what needed to be done. Some fell back on rules that protected there jobs. The population of anywhere is not relevant unless you are talking about population issues, fixing a problem like this and old equipment are not population issues.
I keep saying unions by there very nature can not advocate excellence; they promote mediocrity! Crap I am in trouble again. Ohhhh welp! PS: I have heard the same thing about the equipment anecdotally from several others.
R Eleveld November 10, 2011 at 10:30 pm
I am not a defender of CL&P, however in fairness, they probably had -- because they are a bureaucracy -- started a debrief and the next storm hit. Look the State had not even tarted there finger pointing when the storm hit.
I do believe that bonuses that will be paid, (yes I do know how things work), should be paid to the CSR's and linemen.. but the union would not agree to that, so just the non union people should get bonuses and not the fat cats at the top.
R Eleveld November 10, 2011 at 10:31 pm
Very valid point Michael!
R Eleveld November 10, 2011 at 10:34 pm
@John... Attitude is the most important element... and you have the right attitude.
R Eleveld November 10, 2011 at 10:36 pm
@Tim, ditto my @John comments above.
@Kathy and Tim.... We are becoming very quickly an entitlement society. I saw it at the shelter, however I continued to help when I did not have to. It is the attitude we can do it OURSELVES that matters.
R Eleveld November 10, 2011 at 10:43 pm
We can change these monopolies... We have choice in phones, (SNET/AT&T or other providers), we should have choice in TV (U-verse or Comcast or Dish, etc.) which we are starting to see, choice in electric generators, and we should have choice in Distributors or as Maria has pointed out elsewhere, maybe the communities should acquire the distribution infrastructure.
Competition, a purely capitalistic construct, is good for everyone because it requires all to be on there "A" game, or vanish as a footnote to business history.
Maria Giannuzzi November 11, 2011 at 12:45 pm
The October storm was not the first time winter weather has occurred at Bradley Airport. It was not the first time Bradley has lost power. And it was not the first time flights have been diverted to Bradley. Does Bradley have an effective emergency plan in place for diverted aircraft? It doesn't appear so. I suggest people go online and read the transcript of the Jet Blue pilot's radio transmissions to airport officials.
I am certain there are facts beyond what I have included in my comments. But according to all the news reports, one fact we can be certain of is that the Jet Blue passengers were kept on the plane without food, water, or working lavatory facilities for more than 7 hours. Were the passengers kept on board the plane for more than 7 hours because Bradley officials felt they did not need to work out a solution to help those passengers? In other words, was it Jet Blue's problem? If I recall correctly, a police officer went on board the Jet Blue plane to calm down the situation. Could someone explain to me how the officer was able to get on the plane without mobile stairs? It is interesting that the Governor went to Bradley that night to hand out blankets. Why all the attention to 1,500 passengers? Did it have something to do with the Jet Blue incident? I don't know.
Maria Giannuzzi November 11, 2011 at 01:04 pm
It was the prolonged power outage that incited public unrest in our little state. Knowing that many of the elderly, disabled, young children, and other vulnerable populations are freezing and without water, nutritious food, transportation, and working phones makes some of us really upset and angry. And some individuals and families lost a lot of money, I mean a lot of money. One more reason to be upset and angry.
Maria Giannuzzi November 11, 2011 at 02:26 pm
Only a thorough and unbiased investigation will reveal the reasons the Jet Blue passengers were on their plane for more than 7 hours at Bradley. But here is a quote from a 11/7 AP news report by Susan Haigh that may be relevant. "It seemed as if the airport lacked enough people on the ground to get the passengers off the plane, said Elizabeth Halasz of Miami, a former flight attendant who was aboard the plane. While the experience of being trapped aboard the plane nearly eight hours was difficult, Halasz said the saga worsened once passengers left the plane. They had to camp out on cots inside the airport, which had no heat. Elderly passengers, she said, were freezing, and no one had access to their luggage until early the next morning to pull out extra clothing. The only restaurants open were a McDonald's and a Dunkin' Donuts. Both, she said, only accepted credit cards because they had no cash to make change. She said there was also no security, prompting Halasz to drag her cot to a hallway outside a hotel that's attached to the airport, thinking that would be the safest place to stay."
Maria Giannuzzi November 11, 2011 at 02:34 pm
Here is another quote from a 11/3 Bloomberg report by Alan Levin that may also be relevant to the Jet Blue incident: "Airports should face fines if they can’t respond, Kate Hanni, a passenger-rights advocate, said in an interview. “I am really shocked that Bradley was so tone-deaf to this situation,” Hanni said. She founded the Napa, California-based group FlyersRights.org after she was stuck on a plane in 2006. Hanni, who received complaints from passengers, said she telephoned the airport’s operations center Oct. 29 at about 9 p.m. local time. “He said, ‘we’re running our skeleton crew because everyone went home earlier,’” she said. The only way to ensure that airports respond adequately is for federal regulators to require that they plan for such backups and to impose fines when they don’t, she said."
Maria Giannuzzi November 11, 2011 at 03:32 pm
It appears that Bradley was not prepared for the number of diversions from New York and Newark airports on October 29. But it also seems that other airports along the East Coast were also not prepared for large numbers of diverted aircraft. Despite the fact that there was ample warning of heavy, wet snow and icy conditions and the fact that the airlines that day had regularly scheduled flights that might run into trouble. The lack of coordination among airports is troubling. Not only do airports have to do a better job of planning for such diversions during bad weather, the FAA needs to provide additional funds to Bradley because as one of the closest airports to the extremely busy New York and Newark airports, it is the most likely destination for diverted aircraft from these airports so it will have the additional resources (back-up generators, personnel) on hand when needed.

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